CONTRACTOR COORDINATION • PROJECT INTAKE • CUSTOMER SUPPORT

Get your project in front of the right contractor.

Tell ProjectLink what you need done. We collect the project details, review the request, and coordinate an introduction to an appropriate independent contractor in our network.

Start a Project Request See How It Works

01Project intake

02Contractor matching

03Coordination & follow-up

PROJECT REQUEST

One place to start.

Give us the details once. ProjectLink can use the information to determine the appropriate trade, service area, urgency, and next step.

✓ Service & project scope

✓ Property information

✓ Preferred timeline

✓ Photos / supporting details

Open project intake →

Important: ProjectLink is a project-coordination and contractor-network company. Physical trade work is performed by the independent contractor selected for the project unless a separate written agreement states otherwise.

THE PROCESS

Simple for the customer. Structured behind the scenes.

Our intake is designed around the operating structure in ProjectLink's customer and operational documentation.

Submit your request

Tell us what you need, where the project is located, what condition the property is in, and when you want the work done.

ProjectLink reviews it

We review the requested trade, geographic eligibility, basic scope, urgency, and information needed to move the inquiry forward.

Contractor coordination

When an appropriate network contractor is available, ProjectLink coordinates the introduction and communication necessary to evaluate the opportunity.

Quote & project agreement

The contractor evaluates the job and provides the applicable quote and project-specific terms. The customer and contractor enter the trade-services agreement for the physical work.

Work gets performed

The independent contractor is responsible for the actual trade work, including applicable workmanship, permits, licensing, code compliance, and project execution.

ProjectLink stays involved

Where applicable, ProjectLink can coordinate communication, documentation, customer concerns, warranty-claim coordination, and the Remedy Loop.

SERVICE CATEGORIES

What are you trying to get done?

Choose the closest category below. If you do not see your project, choose “Other” and explain it in the request.

CUSTOMER EXPERIENCE

Coordination with clear lines of responsibility.

ProjectLink's documentation is intentionally structured so customers know who is responsible for what. ProjectLink coordinates the network and customer experience; the independent contractor remains responsible for the physical trade work.

PROJECTLINK

Customer intake
Contractor matching / introduction
Communication coordination
Project documentation
Issue tracking and escalation
Warranty-claim coordination where applicable

CONTRACTOR

Physical trade work
Workmanship
Applicable licensing & permits
Code compliance
Employees / subcontractors
Trade-specific warranties

SERVICE SATISFACTION

A structured path when something goes wrong.

ProjectLink's limited Service Satisfaction Guarantee concerns ProjectLink's coordination and facilitation services. It does not replace the contractor's workmanship warranty or make ProjectLink the contractor.

01Customer reports the issue

02ProjectLink reviews & documents

03Contractor is notified

04Response / inspection is coordinated

05Corrective action is tracked where appropriate

06Customer receives status / closure

Baseline service targets in the current documentation include complaint acknowledgment within 4 hours, contractor response/dispatch coordination within 24 hours, and inspection target within 48 hours. These are service targets, not guarantees of physical repair within those exact periods.

BEFORE YOU SUBMIT

What makes a request useful?

Be specific.

Describe what is broken, what you want changed, and any known dimensions or materials.

Add photos when possible.

Photos can help explain the condition and reduce unnecessary back-and-forth during initial qualification.

Give a realistic timeline.

Tell us whether the project is flexible, time-sensitive, or needs attention as soon as possible.

Disclose known issues.

Mention access limitations, prior repairs, water damage, structural concerns, or other conditions you already know about.

PROJECT INTAKE

Tell us about your project.

Submit the form and it will be sent to mason.s@projectlinkllc.com for review. ProjectLink may contact you for clarification or additional information before coordinating a contractor.

Information you submit

Your request may include contact information, property information, project details, photos, and scheduling preferences. Submit only information necessary to evaluate your project.

Emergency situations

If there is an immediate threat to life or safety, fire, gas, electrical shock, structural collapse, major flooding, or significant property damage, contact the appropriate emergency service or qualified emergency professional first. This intake is not an emergency dispatch service.

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Contact information

First name * Last name * Email * Phone *

Project location

Street address * City * State * ZIP code * Property type

Project details

Requested service * Urgency Preferred start date Estimated budget What do you need done? * Anything else we should know? Photos / supporting files If your hosting provider limits form uploads, you can submit the form first and ProjectLink can request photos separately.

Customer acknowledgment I understand ProjectLink is a coordination / contractor-network company and that physical trade work is ordinarily performed by an independent contractor. I understand this form is not an emergency dispatch service. I authorize ProjectLink to contact me about this project request.

By submitting, you are requesting ProjectLink coordination services; submission does not itself create a contractor agreement, quote, project contract, or guarantee that a contractor will be available.

FAQ

Questions customers usually have.

Is ProjectLink the contractor doing the work?

Ordinarily, no. ProjectLink coordinates the customer experience and contractor network. The independent contractor performs the physical trade work and remains responsible for applicable workmanship, licensing, permits, code compliance, employees/subcontractors, and trade warranties.

Does submitting this form guarantee a contractor?

No. A submission is an inquiry. ProjectLink reviews the request and availability before coordinating an introduction. Availability can depend on trade, location, project scope, timing, and network capacity.

Who gives me the project quote?

The contractor evaluating the physical work provides the applicable quote and project-specific terms. The customer and contractor enter the trade-services agreement for the physical work.

Can ProjectLink help if I have a problem after the work?

Where applicable, ProjectLink can coordinate a complaint, notify the contractor, facilitate inspection scheduling, coordinate warranty communications, track corrective action, and follow up. The contractor's separate workmanship warranty remains governed by the applicable work order, contractor warranty, manufacturer warranty, and law.

What if I have an emergency?

This website is not an emergency dispatch service. For immediate threats to life or safety, fire, gas, electrical shock, structural collapse, major flooding, or significant property damage, contact the appropriate emergency service, utility provider, or qualified emergency professional first.

What happens to my information?

Project information is used to evaluate and coordinate the inquiry. ProjectLink's internal documentation calls for controlled customer-information handling and records management. Do not submit sensitive information that is unnecessary for evaluating the project.

READY WHEN YOU ARE

Start with the project details.

Request a Contractor